How to enter names correctly
Enter your full name as it appears on your passport. Use only alphabetical characters (A to Z). With a maximum of 25 characters for your first name/given name, and 30 characters for your last name/surname. Do not use abbreviations or nicknames. For example: if your passport name is James, don't enter Jim or if it is Robert, don't enter Bob.
- I only have one name in my passport
If you only have one name, check the box stating “This passenger does not have a first name in their passport”.
e.g Name on passport: Smith
- My first name consists of a single letter
If your first name / given name is made up of only one letter, double the letter in the “first name / given name” field.
e.g Name on passport: R Smith
- My last name consists of a single letter
If your last name / surname is made up of only one letter, double the letter in the “last name / surname” field.
e.g Name on passport: Robert S
- My name has special characters in it
If your name is made up of special characters such as hyphens or apostrophes, remove them when you enter your name.
e.g Name on passport: Robert-John-Edward*Smith
- My name has a suffix (eg John Smith Jnr)
If your name has a suffix, enter your first name as well as the suffix in the “first name / given name” field.
- My first name is too long
If your first name exceeds 25 characters, enter as much of your name as possible, followed by the initials of the rest of your first names.
e.g Name on passport: Robert Johann Edward Augustus Smith
- My last name is too long
If your last name exceeds 30 characters, enter as much of your name as possible, then email our Customer Care team with a copy of our passport and they will add it to your booking.
e.g Name on passport: Robert Augustopoulosopoulosaugustulussmith
- My passport has two or more first names. I have a middle name
Enter both names into the first name box (see example). Use the same entry if you want the middle name to be on the ticket.
A maximum of 27 characters only is permitted. Should the names exceed the limit:
a. only enter up to the 27 characters
b. do not enter the 2nd name, 3rd name or middle name.
e.g Name on passport : Punit Jayant SINGH
- I have two last names or a double barrel surname
Enter both names in the last name box (no spaces or special characters). Special characters are not required in the booking process. A maximum of 30 characters only is permitted.
Should the name exceed the limit:
a. enter the name as normal up to the maximum of 30 characters.
e.g Name on passport : Robert SMITH-COOK
- Do I need to add my middle name to the booking?
Internationally it is important to input your middle name in this booking process. For domestic travel, it is not required but is recommended. If you would like your passport details added to your booking, please email a copy of the face page to our Customer Care team, with your booking reference. They will add to your booking and this may save time at check-in.
For assistance contact us.